Customer Service Agent (Korean & English Bilingual)

Influx Services · 📍 Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
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Influx Services is seeking a dedicated Customer Service Agent who is fluent in both Korean and English. This role is crucial in ensuring our clients receive the best service possible. You will be the first point of contact for our international clients, handling inquiries, complaints, and providing support in both languages.

We offer a dynamic work environment, competitive salary, and opportunities for professional growth. If you are passionate about customer service and multilingual communication, we would love to hear from you.

Join our team and make a difference in the lives of our clients.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Menyelesaikan pertanyaan dan keluhan pelanggan dengan cepat dan efisien.
  • Menyediakan dukungan pelanggan yang ramah dan profesional dalam bahasa Inggris dan Korea.
  • Mengumpulkan dan menganalisis umpan balik pelanggan untuk meningkatkan layanan.
  • Memastikan semua pertanyaan dan keluhan pelanggan ditangani sesuai dengan standar layanan kami.
  • Mengkoordinasikan dengan tim internal untuk menyelesaikan masalah pelanggan.
  • Memperbarui dan memelihara database pelanggan.
  • Mengikuti dan melaporkan metrik layanan pelanggan.
  • Menjaga hubungan baik dengan pelanggan dan mitra bisnis.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Fluency in both Korean and English, both spoken and written.
  • Minimum 1 year of experience in customer service or a related field.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and meet tight deadlines.
  • Good problem-solving and decision-making skills.
  • Experience with CRM software is a plus.
  • Bachelor's degree in a related field is preferred.
  • Willingness to travel for business purposes.

    • 🛠️ Keahlian

    <p>If you are ready to take on this exciting challenge and are eager to contribute to our teamplease apply now. We look forward to hearing from you.</p>
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